Returns & Exchanges

At Monin, we strive to ensure every drop of our premium syrups and gourmet flavorings meets your expectations. If your order arrives damaged or incorrect, our customer service team is here to assist you with a prompt resolution.

Return Process

• 1.
  Contact Support

  Reach out to our customer care team within 30 days of receipt if you experience any issues with your flavorings or accessories.

• 2.
  Provide Proof

  For items damaged during transit, please include photos of the packaging and the product labels to expedite your claim process.

• 3.
  Verification

  Our quality assurance team will review your request to ensure it meets our food safety guidelines for replacement or credit.

• 4.
  Resolution

  Once approved, we will issue a refund to your original payment method or ship a fresh replacement of your favorite Monin flavors.